Delivery:
1314studios delivers worldwide.
Express delivery worldwide: please allow 2-4 working days for dispatch.
Standard delivery worldwide: please allow 7-14 working days for dispatch.
Delivery within Ukraine 1-2 working days.
We entrust our deliveries to carefully selected couriers such as dhl (for international deliveries) and nova poshta (for domestic deliveries).
Please note, that your delivery might be subject to additional costs depending on the destination country's legislation.
Please note that delivery times may be longer during busy periods or holidays. In case of any changes you will be contacted by our sales team.
We cannot specify the exact time of your delivery, just the possible timeframe and a confirmation email will be sent when your package is on its way.
We reserve the right to refuse service if it conflicts with the philosophy and values of our brand.
For all additional enquires please contact 1314studios.ua@gmail.com
Returns:
Please note 1314studios does not accept non authorised returns.
We offer full refunds or exchanges into a different size if an unwanted item is shipped/postmarked within 14 days from when it was delivered to you.
Returns service:
There are few steps you should do to return your items:
In order to initiate a return, you should write to us at 1314studios.ua@gmail.com and receive dhl documents from us.
Visit the dhl website and enter your waybill number.
Pack your items with a label on the box.
Please notice that this service costs 20€ from the amount of your refund.
Returns policy:
In order to receive a full refund, the item must be returned in its original condition with original labels and packaging.
We reserve the right to refuse a return or exchange if the merchandise does not meet our standards. Where provided, all original packaging to accompany the item must be included and returned in its original condition. Goods that are returned with damages may not be accepted, and may be sent back to the customer.
In case of absence of desired size, 1314studios may provide a store credit for a relevant amount or refund.
In cases not covered by this delivery and return policy, issues are solved individually by negotiations of the parties.